365-day Returns

Equishopper Return & Exchange Policy

We want you and your horse to love your gear! If something isn't right, we offer fast and flexible returns for up to 365 days from your ship date.

1. Choose Your Return Option

All returns must be in new, unused condition with original packaging and tags attached. Note: Original outbound shipping costs are non-refundable.

  • Option 1: FREE Return for Store Credit

We cover the return shipping! You will receive a store credit gift card via email, valid for 18 months. Click Here to Start Your Free Return

  • Option 2: Refund to Original Payment (Within 60 Days)

Want a cash refund? We will deduct a $12.99 return label fee from your total payout. Due to payment processor limitations, refunds to your original payment method are only available within 60 days of ordering. Click Here to Start Your Refund

📌 Important Note About Our FedEx Return Labels:

Our prepaid labels are drop-off only. Equishopper does not cover the cost of a FedEx home pickup. For your convenience, your return label will list several local drop-off options near you, which frequently include locations like Dollar General, Walgreens, or official FedEx drop boxes.

  • Option 3: Ship It Yourself (At your cost)

You can mail the package back using your preferred carrier (UPS, USPS, etc.) if you do not wish to use FedEx drop-off. We recommend keeping your tracking number. Click Here for Shipping Address

⚠️ Returns After 60 Days: Because credit card companies do not consistently allow charge credits after two months, all returns received between 61 and 365 days will automatically be issued as store credit. This applies to all returns, including those sent using a personally purchased shipping label.

2. Condition & Restocking Fees

We understand you need to try things on. However, because we only sell new, high-quality gear, returned items must be free of stains, dirt, hay, horse hair, and odors.

  • Protect the Product Box: Always ship your return inside a mailing box or bag. Do not stick the shipping label directly onto the manufacturer’s product box (like boot or helmet boxes). Doing so damages the inventory and will result in a 20% restocking fee. (Tip: You are more than welcome to reuse a bag or box from a previous shipment or another retailer! Just make sure any old shipping labels or barcodes are completely covered up or crossed out.)

  • Cleaning Fee: If our team has to spend time cleaning horse hair, dirt, and debris off your item, or airing out strong barn/farm odors, a restocking fee of up to 20% will apply. If an item cannot be cleaned or refreshed to a resellable condition, we will contact you to ship it back to you (at your expense) or donate it.

  • Saddles: All returned saddles are subject to a $100 flat restocking fee.

3. What Cannot Be Returned?

To ensure health, safety, and hygiene for all riders and horses, we cannot accept returns on:

  • Any horse apparel, tack, or bits that you have used after receiving your order, or footwear worn outdoors (including at the barn). (Tip: Always try blankets and coolers on over a clean bedsheet to keep them hair-free!)

  • Helmets or safety vests showing signs of wear, or missing their original tags/boxes.

  • Undergarments (socks, underwear, swimwear) and personalized items.

  • Gift cards.

  • Items marked Final Sale, Non-Returnable, or purchased from Warehouse Deals.

If a non-returnable item is sent to us, we will contact you to either return it to you (at your expense) or dispose of it.

4. Promotional Items & Bundles

If your order included a free promotional item or a bonus gift card, it must be returned alongside the qualifying purchase. If you choose to keep the promotional item, or if the bonus gift card has already been spent, its retail value will be deducted from your total refund.

5. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives! If we sent the wrong item or if something is defective, call us right away at 470-441-7750 or email us at customersupport@equishopper.com. We will work quickly to resolve any issue you have.

6. Can I Do a Direct Exchange?

Because our deals move incredibly fast and inventory changes daily, we cannot process direct exchanges. If you need a different size or color, please return your original item for store credit/refund and place a new order online.

FAQ & Processing Times {#FAQ}

Question Detail
How long do refunds take? Refunds and store credits are processed within 30 days of your return being delivered to our warehouse.
What if I paid with a gift card? Purchases made using a gift card will be refunded via a new digital gift card emailed to you once your return is completely processed. Please check your spam/junk folder, as these automated emails frequently end up there!
Where do I mail my own package? Equishopper Returns
75 Stark Street, Suite 1, Dock 2
Hudson, PA 18705
(Please include your 13-digit order number inside! Also, please double-check the address on your shipping label before sending your package to ensure it arrives at the correct Location.)

Still have questions? We are here for you! Call us Monday–Friday, 10am–4pm EST at 470-441-7750, or email us anytime at customersupport@equishopper.com.